FREQUENTLY ASKED QUESTIONS

 

How can I purchase a Curiosity Box?
You can purchase a Curiosity Box one of three ways: a single Curiosity Box by clicking HERE, a 3, 6, or 12 month subscription by clicking HERE.

What is in a Curiosity Box?

Single Box – Each Single Curiosity Box will be themed and have 3 crafts, 1 activity and a Curiosity Brochure (information card) as well as many other activities, novelty items and all adhesives and embellishments. We have a variety of themed single boxes to choose from and occasionally we will have a holiday/special event theme box available for purchase on a short term – limited quantity basis. The crafts and activities included in each single box are recommended for ages 3-7. A selection of the themed single boxes are gender specific. Each Curiosity Box will be addressed to your child (if you choose). A sibling add-on package is available at an additional cost and we can ship FULL craft and activity supplies for 2 children in the same single Curiosity Box. FREE SHIPPING anywhere in Canada and $5 per box in the USA!

Subscription Box – Each month there will be a NEW themed Curiosity Box delivered to your child in their name. Inside each box there will be a selection of 3 themed crafts, 1 themed game or science experiment, many other activities which might include sticker sheets, activity sheets, etc. and novelty items as well as a Curiosity Brochure that will also be themed. Each month’s themed Curiosity Box will be based on that month’s holiday or season. The subscription boxes are billed upfront for the 3, 6 or 12 month subscription period. There is FREE SHIPPING on all subscriptions in Canada.  For shipping in the USA, there is a $5 per month cost included in the subscription price. A sibling add-on package is available at an additional cost and we can ship craft and activity supplies for 2 children in the same box.

How much is shipping and where do you ship?
We ship anywhere in Canada and the United States. We are also proud to say we offer FREE shipping anywhere in Canada!! For shipping to the United States, we charge $5 per box for Single Boxes and $5 per month for Subscriptions that is already included in the cost (no extra shipping will be added in the cart).  

Who manufactures your supplies?
We have various wholesalers from whom we purchase our supplies from. Some of the crafts you will receive in your Curiosity Boxes originally come as kits but we add further embellishments or pieces and in some cases we combine materials from a variety of sources. We select various crafts that are made from a wide range of materials. A majority of the activities included in Curiosity Boxes are created by us. Some of the specific components of the activities have been purchased from wholesalers. We add glue and/or glue dots and any other embellishments required to complete the crafts and activities in every Curiosity Box.

What's the benefit to buying crafts from you instead of buying them myself?
Our crafts and activities are conveniently package in themed kits and delivered right to your door! We hand select quality craft kits and our suppliers typically only have these available in bulk. Many of the wholesalers that provide the best quality crafts also have minimum dollar orders or require orders to be placed through a business account. Curiosity Box has also taken the time to assemble and test all of our crafts to ensure they are of high quality, are gender and age appropriate and include all of the required adhesives and embellishments needed so you don’t have to worry about planning and purchasing all the supplies for an amazing crafting experience!

When can I expect my Curiosity Box?
Single Curiosity Boxes will be shipped out within 7-10 business days of receiving your order. Expect a 2-3 week total delivery period (from order date) depending on your geographic location and frequency of local mail delivery service. 

For Subscriptions, we ship all subscriptions from Ontario by the 10th of the month with an estimated delivery period of 5-12 business days. Our cut-off day for subscription orders is the 15th of the month. For example, if you sign up for a Curiosity Box subscription on or before March 15 your first Curiosity Box will ship the first week of April. If you sign up on or after March 16, your first Curiosity Box will ship the first week of May. If there is a holiday at the beginning of the month, we will ship out our subscriptions as early as possible to accommodate it.

What happens at the end of my 3, 6, or 12 month subscription?
At the end of a subscription, a friendly note will be sent in your last Curiosity Box as a reminder to renew your subscription. When you pay in full for a 3, 6 or 12 month subscription, we do NOT auto renew your subscription. 

Can I pay for my subscription monthly?
YES! We offer a recurring monthly payment option where the monthly amount will be automatically billed off of your credit card. This option is only available in Canada at this time.  The monthly recurring subscription is $26.50 plus tax per month and includes free shipping in Canada. Click here to pay monthly for your recurring subscription. 

How do I cancel my monthly recurring subscription? We are sorry to see you go but you can cancel a monthly subscription at any time after your first Curiosity Box ships. However, please cancel prior to the 15th of the month if you do not wish to receive the next month's box. To cancel please click here

What age range is Curiosity Box for?
Our various themed, subscription and party boxes are designed for children ages 3-7. Curiosity Box has taken the time to assemble and test all of our crafts to ensure they are of high quality, are gender and age appropriate and include all of the required adhesives and embellishments needed. Our crafts and activities require adult supervision and assistance but that's the fun – to inspire engagement with your child!

How does a sibling add on work for a Single and Subscription Curiosity Box?
For $12.95 per Single Curiosity Box, you can add a sibling add on which will give you a second FULL set of 3 crafts and 1 activity. Each child will receive their own crafts and activities but they will be packaged in the same Curiosity Box. For a subscription, a sibling add on costs $12.95/month and must be purchased for the same amount of months as the original subscription.

I'm moving - how do I update my address for my subscription?
Please email us your address at info@curiositybox.ca so we can make that change for you. If a box is returned to us, we will send you an invoice with the cost of the box to be returned to us and sent back to you prior to us resending the box back to you.

What is your return policy?
We do not accept returns or provide refunds on Single Boxes or pre-paid subscriptions. If you have an issue with one of your Curiosity Boxes, please contact us right away at info@curiositybox.ca

Do you provide product reviews?
We do provide a limited number of product reviews to bloggers and publicists. Please email cassie@curiositybox.ca with your website name and some information about why you feel Curiosity Box would be a good match for you to review and we will contact you shortly after.

How do I provide feedback or suggestions?
We would love to hear from you! Please visit the Contact Us page or email us at info@curiositybox.ca . If you have any pictures you would like to send us with your children and their Curiosity Box, please forward them to photos@curiositybox.ca

Do you offer fundraising options?
Currently we are only offering fundraising in our local area of Southwestern Ontario. However, if you are interested in hearing more about our fundraising program, please contact us at cassie@curiositybox.ca